![]() Jerry has a couple of funny client anecdotes with his classic impersonations Do you install Watchman Monitoring on client devices for free as a “loss leader” or break even point? What happens if you end the relationship? “Monthly check-ins” are also something that clients seem to be drawn to. Prepaid discounts are an enticing way for clients to buy in to ongoing services. Ideas like billing per user or per device, preset hours per month, and services used are among the topics of discussion. Joe & Jerry share ideas about their formulas for monthly billing. A recurring theme for our show has been value based billing and, of course managed services plans. After having a car mishap, Jerry discovers CarPlay in his rental car Jerry is in the midst of a move to a new home and new headquarters of MacWorks. Joe is in the Northeast! He is visiting family for some milestones before heading on the road again Special thanks to Puelle Design in Portland, Maine for hosting Joe's mobile recording studio this week. UniFi updates seem to handle rolling updates well. Joe brings up finding better ways to manage automatic updates across different hardware/software. Keeping old hardware for cost saving reasons can end up costing people in the end as the labor to upgrade can be extended due to aging equipment. PSA - BackBlaze keeps your historical data for only 30 days by default. For new clients, Joe standardizes on getting a system report from Watchman Monitoring. Jerry expresses concerns about working with customers that have 10 year old equipment and the risks that come with it. Someone that needed help and Joe spent some time diagnosing, decides to try and migrate data on her 10 year old computer on her own. A pesky client calls Jerry multiple times as he racking up his Smith.ai bill. “Don’t be afraid to charge the client” -Jerry Zigmont PsiMac charges a monthly service fee for network management. Thanks to Dan Monge of Mac IT Pros for the tip to look at the client Synology notifications as there is an additional CMS column. After digging around with notifications, he was frustrated. Joe has an update on using his new Synology with Synlogy Central Management System.
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